Public offer

This public offer (the “Offer”) is an official proposal by SINAPSYS LLP (ТОО «SINAPSYS»), BIN 191040022892, registered address: 55/4 Turan Ave., office 91, Astana, Republic of Kazakhstan (the “Provider”), to enter into a paid services agreement granting access to the AISAR cloud service (the “Service”) on the terms set out below.

The “Customer” is an individual, sole proprietor or legal entity that has accepted this Offer. The “Subscription” is the right to use the Service within the scope of the selected plan for the paid period (the “billing period”).

Paying for a plan, taking out a subscription, activating the trial period or otherwise using AISAR constitutes full and unconditional acceptance of this Offer (Article 396 of the Civil Code of the Republic of Kazakhstan). From the moment of acceptance, the Offer has the force of an agreement between the Customer and the Provider.

The current revision of the Offer is permanently available at https://aisar.app/oferta. The payment, card-processing and refund rules are additionally set out at https://aisar.app/payment-info and form an integral part of this Offer.

The Provider grants the Customer access to the AISAR cloud omnichannel platform for working with messengers, requests, communications and related business processes within the scope of the selected plan.

The scope of functionality, price, limits, length of the billing period and additional services (extra channels, extra users and other options) are defined by the current plans published at https://aisar.app, in the Customer’s account or in the issued invoice.

Services are deemed duly rendered and accepted by the Customer if no reasoned written objection is received from the Customer at info@aisar.app during the billing period.

To obtain access, the Customer registers an account on the website, provides accurate details, accepts this Offer and pays for the selected plan by one of the available methods.

New Customers may be granted a free trial period, the length of which is stated on the website and in the account. Linking a bank card is not required to activate the trial, and no funds are charged automatically when it ends: access to paid functionality is suspended until a subscription is taken out and paid for.

The agreement is deemed concluded upon confirmation of payment, activation of the subscription or the start of use of the Service, whichever occurs first.

All prices for the Service are quoted, and all settlements between the parties are made, in Kazakhstani tenge (KZT) — the national currency of the Republic of Kazakhstan — inclusive of applicable taxes. Prices displayed on the website in any other currency are indicative only, are converted at the rate as of the date shown next to them, and are not the amount charged.

Payment is made on a 100% prepayment basis for the billing period (monthly or annual, at the Customer’s choice) unless otherwise agreed separately. The price is determined by the plans in effect on the payment date.

Available payment methods: (a) online by bank card — card payments are accepted and processed by the payment organisation PayLink.kz LLP (ТОО «PayLink.kz») (the “payment partner”), payment is made on its secure payment page; card details are not passed to the Provider and are not stored on its servers; (b) bank transfer to the Provider’s account against an issued invoice — for legal entities and sole proprietors.

The Customer’s payment obligation is deemed fulfilled once the funds are credited to the Provider’s account or the Provider receives confirmation of a successful payment from the payment partner. Any fees charged by the issuing bank or other intermediaries are borne by the Customer.

Payment documents (invoice, electronic receipt, service acceptance act) are generated in the Customer’s account under “Invoices”. The Provider recommends keeping the payment document until the billing period ends.

The Provider may change its plans unilaterally. New prices apply to future billing periods and take effect once published on the website; the price of an already paid period does not change. If the Customer does not agree with a new price, they may cancel the subscription in accordance with section 6 of this Offer before the next charge date.

A subscription is taken out for the billing period selected by the Customer and renews automatically for a period of the same length unless the Customer cancels it in accordance with section 6 of this Offer.

By linking a bank card in their account, the Customer authorises the Provider and its payment partner to make regular (recurring) charges to that card without additional confirmation of each transaction by the Customer. The consent is given voluntarily and may be withdrawn by the Customer at any time.

The charge is made automatically once the paid billing period ends, in the amount of the next period at the Customer’s current plan price, including any additional services enabled. The charge frequency matches the selected billing period: monthly for a monthly subscription, annually for an annual one.

At least 3 (three) calendar days before the charge date, the Provider sends the Customer a notification stating the amount and the date of the upcoming charge. After the payment is made, the Customer receives a confirmation and a payment document in their account.

If no card is linked to the account, no automatic charges are made: once the paid period ends, access to the Service is suspended until the Customer pays for the next period themselves.

If an automatic charge fails (insufficient funds, expired card, a restriction imposed by the bank, etc.), the Provider retries the charge up to three times over the following days and notifies the Customer. If payment is still not received, access to the Service is suspended until the debt is settled.

Bank card details are neither passed to nor stored by the Provider: recurring charges use a payment token (recurring profile) created and held by the payment partner. The lifetime of such a profile is limited and does not exceed 12 months from the date the card was linked.

The Customer may at any time and without giving reasons stop using the Service and cancel the automatic renewal of the subscription. Contacting support is not required — the Customer performs the cancellation themselves.

How to cancel the subscription: in your account go to “Settings” → “Subscription” → click “Cancel subscription” and confirm. From that moment automatic charges stop and no new payments are initiated.

How to withdraw consent to recurring charges without cancelling the subscription itself: in your account go to “Settings” → “Payment” and remove the linked bank card. Once the card is removed, no automatic charges are made and the subscription can only be renewed at the Customer’s initiative.

Cancellation does not terminate access immediately: the paid billing period runs to its end and the Service remains available to the Customer until its last day. Once the paid period ends, access to paid functionality is suspended.

The Customer may reinstate a cancelled subscription before the paid period ends via their account (“Settings” → “Subscription” → “Reactivate subscription”); automatic renewal is then restored.

If for any reason the Customer cannot cancel on their own, they may send a written cancellation request to info@aisar.app from the email address provided at registration. The Provider processes such a request within no more than 3 (three) business days.

Cancellation alone does not entitle the Customer to a refund for an already paid and used period — refunds are governed by section 7 of this Offer.

Refunds are governed by this Offer, the “Payment and refund terms” document (https://aisar.app/payment-info), the terms of the plan and the applicable law of the Republic of Kazakhstan.

A refund request is sent to info@aisar.app with documents confirming the payment attached. The standard time to review a request and transfer the funds is up to 21 business days, unless a different period is required by the bank or by law. Where a refund is confirmed, the funds are returned to the same bank card or account from which the payment was made.

Refunds are made less the value of services actually rendered for the used part of the billing period, bank fees and other costs actually incurred, where such deductions are permitted by applicable law.

The Provider may restrict or terminate access to the Service in the event of a breach of this Offer, a threat to platform security, use of the Service for unlawful purposes, or outstanding payment debt.

The Provider undertakes to keep the Service operational within reasonable limits, to provide access to the paid functionality, to advise the Customer on connecting and using the platform, and to give advance notice of upcoming charges and changes to the terms.

The Customer undertakes to provide accurate details and keep them up to date, to comply with applicable law, not to use the Service for unlawful activity, and not to share access with third parties without the Provider’s agreement.

Personal data is processed in accordance with the law of the Republic of Kazakhstan and the Privacy Policy published at https://aisar.app/privacy. Personal data is stored and processed on servers located in the territory of the Republic of Kazakhstan. By accepting the Offer, the Customer consents to the processing of their personal data to the extent necessary to perform the agreement.

The parties undertake not to disclose confidential information of the other party that becomes known to them, except in cases provided for by law.

The Service is provided “as is” to the extent permitted by applicable law. The Provider is not liable for failures caused by third parties, telecom providers, banks, messengers or external integrations.

The Provider’s aggregate liability for any claims of the Customer is limited to the amount paid for the last billing period, unless mandatory provisions of law state otherwise.

The Provider may update the terms of this Offer. A new revision takes effect once published on the website unless stated otherwise. Continued use of the Service after a new revision is published means the Customer agrees with the changes; if they disagree, the Customer may cancel the subscription under section 6.

This Offer is governed by the law of the Republic of Kazakhstan. Disputes not settled through negotiation are subject to court proceedings at the Provider’s location.

This Offer is published in Russian, English and Kazakh. In the event of any discrepancy, the Russian text prevails.

For any questions regarding the Offer, payment, automatic renewal or cancellation of the subscription, the Customer may contact info@aisar.app.

SINAPSYS LLP (ТОО «SINAPSYS»)

BIN 191040022892

Registered address: 55/4 Turan Ave., office 91, Astana, Republic of Kazakhstan

Business address: 50/3 NP4 Turan Ave., Astana, Republic of Kazakhstan

Email: info@aisar.app

Phone: +7 700 855 00 55