Payment and refund terms

This document has been drawn up in accordance with the law of the Republic of Kazakhstan, including the Law of the RK “On Consumer Rights Protection” No. 274-IV of 04.05.2010 and the Law of the RK “On Personal Data and Its Protection” No. 94-V of 21.05.2013, as well as with the requirements of the Visa and Mastercard international payment systems.

This document is an integral part of the public offer published at https://aisar.app/oferta. By paying with a bank card, the Customer confirms that they have read these terms and accept them unconditionally.

The processing of personal data in connection with payments is governed by the Privacy Policy published at https://aisar.app/privacy.

The seller of the services offered at https://aisar.app is the legal entity set out below. The same details are used in every document and every section of the website.

SINAPSYS LLP (ТОО «SINAPSYS»)

BIN 191040022892

Registered address: 55/4 Turan Ave., office 91, Astana, Republic of Kazakhstan

Business address: 50/3 NP4 Turan Ave., Astana, Republic of Kazakhstan

Website: https://aisar.app

Email: info@aisar.app

Phone: +7 700 855 00 55

The website accepts bank cards of the Visa (Verified by Visa) and Mastercard (Mastercard Identity Check) international payment systems.

The Seller does not accept cards issued in the name of third parties. The Customer must use only a bank card of which they are the lawful holder.

Payment transactions are processed through the certified payment gateway of PayLink.kz LLP (ТОО «PayLink.kz») (paylink.kz) — a licensed payment service provider under the law of the Republic of Kazakhstan.

The Seller has no access to the Customer’s bank card details (card number, CVV/CVC code, PIN) and does not store them on its own servers. All payment data is transmitted directly into the secure environment of PayLink.kz LLP (ТОО «PayLink.kz») and processed in accordance with the PCI DSS standard.

In accordance with the requirements of the Visa and Mastercard payment systems (Merchant Operating Regulations) and the PCI DSS standard, the Seller ensures the following level of protection for payment transactions:

Data transmission is protected by the SSL/TLS cryptographic protocol — data is encrypted in transit between the Customer’s browser and the payment gateway server.

The PayLink.kz LLP (ТОО «PayLink.kz») payment gateway is certified against the PCI DSS (Payment Card Industry Data Security Standard).

Transactions are protected by the 3D Secure protocol (Verified by Visa / Mastercard Identity Check): the issuing bank may request additional confirmation of the transaction with a one-time code.

All prices for AISAR services are quoted, and all settlements are made, in Kazakhstani tenge (KZT) — the national currency of the Republic of Kazakhstan — inclusive of applicable taxes.

If another region is selected on the website, prices in foreign currency are shown for reference only: they are converted at the rate as of the date shown next to them and may differ from the amount actually charged. The amount due is always stated in tenge on the payment page and in your account.

The subscription is paid on a 100% prepayment basis for the selected billing period — a month or a year. Access to paid functionality opens once the payment is confirmed.

Two payment methods are available: online by bank card on the payment operator’s secure payment page, and bank transfer against an issued invoice (for legal entities and sole proprietors).

The card payment procedure: the Customer selects a plan and the “bank card” payment method, is redirected to the secure payment page of PayLink.kz LLP (ТОО «PayLink.kz»), enters their card details, confirms the transaction with a one-time 3D Secure code where required, and after a successful authorisation returns to their account, where the subscription is activated automatically.

The service is delivered electronically and becomes available immediately after the payment is confirmed — as a rule, within a few minutes of a successful authorisation. No separate delivery of goods takes place.

Invoices, electronic receipts and service acceptance acts are available in your account under “Invoices”. We recommend keeping the electronic receipt or another payment document until the billing period ends.

To make a payment the Customer normally needs to provide the card number, cardholder name, expiry date and the three-digit CVV2/CVC2 security code.

These details are entered solely on the payment operator’s payment page. After they are entered, the issuing bank may request additional confirmation via 3D Secure. If the one-time code does not arrive, please contact your bank.

The subscription renews automatically for a billing period of the same length unless you cancel it. By linking a bank card in your account, you consent to regular (recurring) charges to that card without confirming each transaction separately.

The charge is made once the paid period ends, in the amount of the next period at your current plan price, including any additional services enabled. The frequency matches the selected period: monthly for a monthly subscription, annually for an annual one.

At least 3 calendar days before the charge we send a notification with the amount and date of the upcoming payment, and after the charge — a confirmation and a payment document in your account.

If no card is linked, no automatic charges are made: once the paid period ends, access is suspended until you pay yourself.

If a charge fails (insufficient funds, an expired card, a restriction imposed by the bank), we retry up to three times over the following days and notify you. If payment is still not received, access to the service is suspended until the debt is settled.

Card details are neither passed to nor stored by us: recurring charges use a payment token (recurring profile) held by PayLink.kz LLP (ТОО «PayLink.kz»). Its lifetime does not exceed 12 months from the date the card was linked.

You can cancel at any time without contacting support: in your account go to “Settings” → “Subscription” → click “Cancel subscription” and confirm. Automatic charges stop immediately.

To withdraw consent to recurring charges without cancelling the subscription, remove the linked card under “Settings” → “Payment”. After that no automatic charges are made and the subscription can be renewed manually.

Cancelling does not end access immediately: the paid period runs to its end and the service remains available until its last day. Until then, the subscription can be reinstated under “Settings” → “Subscription”.

If you cannot cancel on your own, write to info@aisar.app from the email address you registered with — we process such requests within no more than 3 business days.

A payment may be declined if there are insufficient funds, the card has expired, the details were entered incorrectly, the card does not support online payments, or the transaction was restricted by the bank.

To find out the exact reason, contact the bank that issued the card, or retry the payment after checking the details you entered.

Refunds are made in accordance with the law of the Republic of Kazakhstan, the terms of the plan and the AISAR public offer.

Where a refund is confirmed, the funds are returned to the same bank card the payment was made from, less the services actually rendered, bank fees and other costs, where such deductions are permitted by applicable law. Refunds to a different card or in cash are not made.

A refund request is reviewed once the customer’s written request and supporting documents have been received. The standard time to review and transfer the funds is up to 21 business days, unless a different period is required by the bank or by law.

To request a refund or check the status of a payment, write to info@aisar.app and attach the documents confirming your payment.

If you have questions about payment, subscription activation, refunds or the payment form, contact us at info@aisar.app or by phone at +7 700 855 00 55.

We recommend keeping the electronic receipt or another payment document confirming the transaction until the billing period ends.