WhatsApp in Bitrix24: every messenger in Open Channels and CRM cards
AISAR connects WhatsApp, WABA, Telegram and Instagram Business to Bitrix24 Open Channels: conversations land in the portal's chat and attach to leads and deals, the full AISAR inbox opens as a tab inside Bitrix24, and a call to a client starts with a click on the number in the CRM card — with the recording attached to the deal. WhatsApp Business API runs directly from Meta — AISAR is a direct partner, with no BSP middleman. 7 days free.
Updated: August 28, 2026. By the AISAR team
How to connect WhatsApp to Bitrix24
Four steps, no developer required.
- 1
Install the AISAR app from the Bitrix24 Marketplace
Find AISAR in the Bitrix24 Marketplace catalog and install it into your portal (or use the link from the AISAR workspace: "Settings, Integrations, Bitrix24"). The app adds an AISAR tab and Open Channels connectors.
- 2
Connect WhatsApp in AISAR
Regular WhatsApp connects by scanning a QR code with your phone; WhatsApp Business API connects directly through Meta, with official templates and broadcasts.
- 3
Attach channels to Open Channels
Choose which Bitrix24 line receives each channel, and match portal managers to AISAR users — replies go out under the right employee's name.
- 4
Work from Bitrix24
Conversations arrive in the portal chat and get distributed by the Open Channels rules; lead and deal cards fill up with the conversation automatically.
What your sales team gets
A workspace inside the portal — not just forwarded messages.
One-click calls from the CRM card
A click on a number in Bitrix24 starts a call — just like classic CRM telephony: a native call card and activity appear in the portal, and the recording attaches automatically. The conversation itself happens on whichever device is convenient: the AISAR browser softphone, Zoiper on a phone, or a desktop SIP set. Typical messenger integrations have no calling at all.
Channels live in Open Channels
WhatsApp, WABA, Telegram, Telegram Bot, Instagram Business and live chat connect through Open Channels connectors: routing, queues and assignment follow your portal's own rules.
WABA connected directly from Meta
AISAR is a direct Meta partner: the WhatsApp Business API account, templates and their billing with no BSP middleman. 24-hour window tracking and delivery errors explained in plain language.
WABA templates from Bitrix24 robots
The portal's robots and business processes send approved WhatsApp templates on their own: reminders, order status updates and reactivation — with no manager involved.
How AISAR differs from a typical integration
| Criterion | AISAR + Bitrix24 | Typical integration |
|---|---|---|
| Calls: SIP and WhatsApp | Yes: click-to-call from the card, recording in the CRM activity | No, a separate service |
| WABA connection | Direct: a direct Meta partner | Via a BSP middleman |
| Pricing model | Flat plan: 3 channels and 5 users included | Per channel, billed separately |
| Inbox outside the CRM | Yes, a full workspace | Only inside the CRM |
| WABA templates from the portal's robots | Yes | Rarely |
| Search across all of the company's messages | Yes | Usually not |
The Business plan: 3 channels and 5 users included, the Bitrix24 integration comes at no extra cost. The price recalculates in ₽/$ with the currency switcher on the page.
A step-by-step setup guide is in the docs: docs.aisar.app, "Connecting Bitrix24"
Frequently asked questions
What people ask before connecting AISAR to Bitrix24.
Either works: regular WhatsApp connects by QR code in a couple of minutes, WABA connects officially through Meta (templates, broadcasts, business verification). Both work the same way with Bitrix24 Open Channels; the differences are covered in the "WhatsApp or WABA" guide.
WhatsApp chat history syncs automatically from the phone — conversations don't start from zero, and new messages go straight into the portal's Open Channels.
There's no separate charge: the integration is included in the Business plan — 20 000 ₸ a month, which already includes 3 channels and 5 users. For comparison, per-channel services bill WhatsApp and WABA separately, and that's without calling.
Yes: the call starts with a click on the number right in the Bitrix24 card — a call card appears in the portal, and the recording attaches to the CRM activity. The conversation happens on whichever device suits you: the AISAR browser softphone, Zoiper on a smartphone, or a desktop SIP phone connected to your account.
WhatsApp in your Bitrix24 — today
Connecting takes just a few minutes. 7 days free, no card required — try it on your own deals.
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