WhatsApp Business API: your company's official number, not tied to a phone
AISAR connects the WhatsApp Business API directly through Meta: no BSP middleman, no QR scanning and no tie to a single phone. Conversations land in one inbox next to Telegram, Instagram and your other channels, and once the 24-hour window closes you reach the customer with approved templates. On the Business plan several operators work the number at the same time. 7 days free.
Updated: September 29, 2026. By the AISAR team
What the WhatsApp Business API gives you in AISAR
Meta's official channel, with AISAR's tools on top.
The whole team on one numberBusiness
The number isn't tied to a phone: several operators reply at once, and no phone has to stay switched on.
Templates for replies outside the 24-hour window
Once the messaging window has closed, you can still write to the customer with a Meta-approved template: marketing, utility or authentication. Templates are created and submitted for review right from AISAR.
Template broadcastsBusiness
Bulk broadcasts of approved templates to customer segments. Messages go out from the same number, and customer replies come back to the shared inbox.
WhatsApp callsBusiness
Inbound and outbound WhatsApp calls in AISAR telephony: a call card, the call recording and the shared call flow. Works when the number is connected in standard mode.
You can keep the app on the phone
In coexistence mode the number stays in the WhatsApp Business app and works in AISAR at the same time. Up to 180 days of conversations and your contacts come over from the app.
Straight from Meta, no markup on messages
The channel connects through your own WhatsApp Business Account, with no middleman. Meta bills conversations on its own account, and AISAR charges nothing per message on top of the subscription.
How to connect
A three-step wizard plus Meta's window. You'll need access to Meta Business and a number to verify.
- 1
Pick WhatsApp Business in the channel catalog
In the AISAR workspace: Settings, Channels, Add channel.
- 2
Set the channel's name, time zone and language
In the same wizard, choose which teams see the channel and whether broadcasts and automations are allowed on it.
- 3
Sign in with Facebook
In Meta's window, pick or create a WhatsApp Business Account, verify the number and fill in the business profile.
- 4
The channel is connected
Customer messages arrive in the shared inbox. WhatsApp calls can be switched on right away or later.
A step-by-step guide with screenshots is in the docs: docs.aisar.app, "Connecting WhatsApp Business (WABA)"
Limitations
WhatsApp and Meta rules worth knowing before you connect.
The 24-hour window. You can reply in free text for 24 hours after the customer's last message. After that, only an approved template gets through. This is a WhatsApp rule, not an AISAR one.How the 24-hour window works
Templates go through Meta review. It usually takes 1–2 business days. Promotional text filed as a notification is a common reason for rejection.Template categories and review
Meta charges for conversations separately. Template messages are paid to Meta at Meta's own rates, which depend on the message category and the recipient's country. The bill is tied to your WhatsApp Business Account.What you pay Meta and what you pay AISAR
In coexistence mode, calls don't reach AISAR. Only the phone with the app rings. The mode is chosen when you connect, and changing it means reconnecting the number.Standard mode and coexistence
The Start plan: the WhatsApp Business API as your only channel, with one user. Several operators on the number, broadcasts and WhatsApp calls come with the Business plan at 20 000 ₸ / mo, which also includes 3 channels and 5 users, and an extra channel costs 10 000 ₸ / mo.
Works together with
Pages people usually read alongside the WhatsApp Business API.
A quick start from your own number, no Meta verification.
WhatsApp or WABA
A guide to how they differ and which one fits your case.
Bitrix24
WABA in Open Channels and CRM cards.
FAQ
About cost, the number and templates.
The AISAR subscription starts at 9 900 ₸ a month on the Start plan: one channel and one user. Several operators on the number, broadcasts and WhatsApp calls come with Business at 20 000 ₸ a month. Meta charges for conversations separately at its own rates, and AISAR adds no markup per message.
Regular WhatsApp connects by scanning a QR code with a phone and works unofficially, so bulk messaging puts the number at risk of a block. The WhatsApp Business API is an official channel under an agreement with Meta: the number isn't tied to a phone, templates are available, and on the Business plan the whole team can reply and broadcasts open up. A detailed comparison is in the "WhatsApp or WABA" guide.
Yes. In coexistence mode the number stays in the app and works in AISAR at the same time, with conversations kept in sync. WhatsApp calls don't reach AISAR in this mode, only the phone.
Outside the 24-hour window, WhatsApp only accepts Meta-approved templates. Pick a suitable template in the chat. As soon as the customer replies, the window opens again for 24 hours.
Yes, 7 days on the Business plan with no card required: connect the WhatsApp Business API alongside your other channels and try it before you pay.
Connect the channel and try it with your own customers
7 days free on the Business plan, no card. All your channels, templates and calls in one inbox.
Try it free