Telegram Business: your personal account, answered by your team
Customers are used to writing to you personally, and they keep doing it. AISAR connects your Telegram account the official way, through your own bot with Business Mode, with no QR login. Messages land in one inbox next to WhatsApp, Instagram and your other channels, and operators and the AI agent reply in your name: the customer sees an ordinary conversation with you, not with a bot. You cannot message a customer first, and a reply has to go out within 24 hours. 7 days free.
Updated: October 13, 2026. By the AISAR team
What Telegram Business gives you in AISAR
A familiar conversation for the customer and a shared inbox for the team.
The customer sees you, not a bot
Replies from operators and the AI agent go out from your account. The customer writes to you as before and gets the answer in the same conversation.
Everything in the shared inbox
Text, photos, videos, audio, voice messages, documents, stickers and locations arrive next to your other channels, and any operator can reply.
Your phone keeps working
Replies you type yourself on your phone also reach AISAR, marked «Sent from Telegram». Greeting and away messages from Telegram Business arrive marked «Telegram auto-reply».
You choose which chats the team sees
In Telegram settings you give the bot only the chats you pick, or add personal contacts to the exceptions. The rest of your conversations never reach AISAR.
The same contact as in personal Telegram
If the customer used to write to you through a personal Telegram channel, their card, deals and history stay with them. Automations with a Telegram channel condition fire here too.
How to connect
A four-step wizard. You'll need a Telegram Premium subscription on the account you connect, your own bot from @BotFather and access to that account in the Telegram app.
- 1
Create a bot and turn on Business Mode
In @BotFather: /newbot, then /mybots, your bot, Bot Settings, Business Mode, Turn on. Customers never see the bot: it only serves as a pass to your account.
- 2
Paste the token into AISAR
In the workspace: Settings, Channels, Add channel, Telegram Business. AISAR checks the token and Business Mode and sets up message delivery on its own. The token is stored encrypted.
- 3
Connect the bot in the Telegram app
Open Settings, Telegram Business, Chatbots, enter the bot's address and choose «Selected chats only». Give the bot the right to reply to messages.
- 4
The channel is connected
As soon as Telegram reports the connection, the wizard shows the account and the granted rights. Ask a colleague to message you: the message appears in the Chat section, and the reply from AISAR arrives in your name.
A step-by-step guide with the bot rights and fixes for common issues is in the docs: docs.aisar.app, "Connecting Telegram Business"
Limitations
Telegram's rules for this channel worth knowing before you connect.
Telegram Premium is required. Telegram connects a business bot only to an account with a Premium subscription. You get it in Telegram itself and pay Telegram for it separately from AISAR.
A 24-hour window. You can reply only within 24 hours of the customer's last message. If the customer has been silent longer, Telegram will not deliver the reply until the customer writes again. The AISAR chat shows a hint in this case.Connecting Telegram Business
No writing first, no broadcasts. A new conversation cannot be started through this channel, and it takes no part in broadcasts. If you need Telegram broadcasts, there is Telegram Bot: it sends to people who have already written to the bot.
New messages only. Telegram gives the bot no conversation from before the connection: only messages that arrive after it appear in AISAR.
Private chats only. Telegram groups and channels are not supported. Neither are message buttons yet, so the quality survey goes out as text, and reactions from AISAR are not available on this channel.
The team sees every chat you choose. If you give the bot access to all chats, conversations with family and friends will reach AISAR too, and company staff will read them. Choose «Selected chats only» or add personal contacts to the exceptions.
One bot per account. A bot already connected to AISAR, including as a Telegram Bot, will not connect a second time, and for a bot from another service AISAR takes over message delivery. If several managers reply from their own accounts, each needs their own bot and their own channel.Connecting Telegram Business
The Start plan: Telegram Business as your only channel, with one user. The channel takes a slot in the channel limit like any other. The Business plan at 20 000 ₸ / mo includes 3 channels and 5 users, and an extra channel on Business costs 10 000 ₸ / mo.
Works together with
Pages people usually read alongside Telegram Business.
Telegram
A personal Telegram account over a QR code: it can write first, in the same shared inbox.
Telegram Bot
A separate company bot: the customer writes to the bot, and broadcasts reach people who wrote.
FAQ
About cost, how it differs from other Telegram channels and the connection rules.
There is no separate fee for the channel: the AISAR subscription starts at 9 900 ₸ a month on the Start plan, and the channel takes a slot in the channel limit. Business at 20 000 ₸ a month includes 3 channels.
Yes. Telegram lets you connect a business bot only to an account with Premium, so the subscription is needed on the account you connect to AISAR. You pay Telegram for it; it is not part of the AISAR price. Without Premium, use the Telegram or Telegram Bot channel instead.
In Telegram, an employee's personal account connects over a QR code as one more device: an unofficial path with a risk of restrictions. In Telegram Bot, the customer writes to a separate company bot, and broadcasts reach people who already wrote to it. In Telegram Business, customers write to your personal account as before, and the team replies officially through a bot. In return, you cannot message a customer first, and a reply has to go out within 24 hours.
It is a limit of the channel: a new conversation cannot be started through Telegram Business, and it takes no part in broadcasts. You can reply to a customer who wrote to you within the last 24 hours.
If more than 24 hours have passed since the customer's last message, Telegram will not deliver the reply until the customer writes again. This is Telegram's rule, not AISAR's.
Only the chats you gave the bot access to. Choose «Selected chats only» or add personal contacts to the exceptions. If you keep «All chats», conversations with family and friends will reach AISAR too.
AISAR stops the connection through the bot, otherwise every message would arrive twice and the AI agent would reply twice. Disconnect the personal Telegram channel and Telegram Business will connect. The earlier conversation stays in the personal channel, and the contact is the same. Only one of the two channels works at a time.
Yes, 7 days on the Business plan with no card required: connect the channel alongside your others and try it before you pay.
Connect the channel and try it with your own customers
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