Email in AISAR: customer emails next to WhatsApp and Telegram
Connect a work mailbox over IMAP and SMTP, and customer emails show up in the same inbox where you answer WhatsApp and Telegram. Your reply goes out as a regular email from your company address, in the same thread. Gmail, Yandex, Mail.ru and email on your own domain or hosting all work. 7 days free.
Updated: October 9, 2026. By the AISAR team
How to connect email to AISAR
Four steps, no developer required.
- 1
Create an app password in your mailbox
In Gmail, Yandex and Mail.ru it's created in the security settings, so AISAR never needs your main mailbox password. For email on your own domain you need the mailbox password and the IMAP and SMTP server addresses from your hosting provider.
- 2
Add the Email channel in AISAR
Pick "Email" in the channels section and enter the address and app password. Servers for Gmail, Yandex and Mail.ru are filled in automatically. AISAR checks sign-in and sending right away.
- 3
Decide how many old emails to pull in
By default the conversation starts from the moment you connect. If you want some history, you can pull in the last 3 or 7 days of emails.
- 4
Reply from the shared inbox
Emails arrive in the inbox like any other conversation: you can assign an employee or an AI agent, add a note, or hand it to a colleague.
What email in AISAR gives you
One inbox for every request, not a separate mailbox everyone forgets to check.
Emails next to messengers
A customer can message you on WhatsApp and send an email the next day, and the whole history stays in one card. Your reply goes out as a regular email from the company address, in the same thread, with subject, CC and attachments.
The full email in a safe view
You can open the whole email the way the sender designed it. Images inside the email load when you press a button, not on their own.
Auto-replies and newsletters stay out of the way
AISAR recognises auto-replies ("I'm on vacation") and newsletters. They don't wake the AI agent, so it never answers a robot. Auto-replies stay in the conversation, newsletters are skipped by default, and you can change that in the channel settings.
The AI agent can answer by email
Assign an AI agent to the email channel and it will answer routine questions by email, just like in messengers. Such emails are marked as automatic, and the agent hands the tricky ones to a person.
Email in AISAR vs a shared mailbox
| Criterion | Email in AISAR | Shared mailbox |
|---|---|---|
| Where the full customer history lives | In one card with WhatsApp and Telegram | Separate from messengers |
| Who answers the customer | An employee or an AI agent is assigned | Everyone sees everything, no owner |
| Auto-replies and newsletters | Detected, the AI does not answer them | All in one pile |
| How fast an email arrives | The mailbox is checked every 2-3 minutes | Instantly |
The Business plan: 3 channels and 5 users included. Email counts as a regular channel and falls under your plan's channel limit, with no separate fee. The price recalculates in ₽/$ with the currency switcher on the page.
A step-by-step setup guide is in the docs: docs.aisar.app, "Connecting email"
Frequently asked questions
What people ask before connecting email to AISAR.
Gmail, Yandex, Mail.ru and email on your own domain or hosting: anything that works over IMAP and SMTP. Sign-in uses an app password that you create in your mailbox settings.
Not yet. Microsoft 365 and Outlook mailboxes will come later. Sign-in with a "Sign in with Google" button is not available either: Gmail uses an app password.
No. AISAR checks the mailbox every 2-3 minutes, so an email appears in the inbox with a short delay. For urgent requests a messenger is a better fit.
AISAR reads only the Inbox folder and doesn't mark emails as read, so they stay unread in your mail app, and a reply sent from AISAR isn't saved to the Sent folder. There is no "Reply all" yet: the reply goes to the sender, and the CC of the original email is shown read-only. Email newsletters can't be sent from AISAR.
Not by default: the conversation starts at the moment of connection. If you like, the setup wizard lets you pull in the last 3 or 7 days.
Email counts as a regular channel and falls under the channel limit of your plan. The Business plan (20 000 ₸ a month) includes 3 channels along with 5 users. There is no separate fee for email.
Email in your AISAR — today
Connecting takes a few minutes. 7 days free, no card required — connect a work mailbox and see for yourself.
Try it for free