Live Chat: a chat on your website, answered from the shared inbox
Live Chat is a chat widget you add to your website with a single embed snippet. Visitors write right from the page, no messenger app needed, and the conversation arrives in AISAR's shared inbox next to WhatsApp, Telegram and Instagram. The operator's reply comes back into the same widget window on the site. 7 days free.
Updated: September 29, 2026. By the AISAR team
What Live Chat gives you in AISAR
Your own channel on your website, with AISAR's tools on top.
Website conversations in the shared inbox
Visitors don't need to install a messenger or leave a number: they write in the widget, and the operator replies from AISAR next to your other channels.
Button position and widget language
The chat button goes on the left or the right, and the widget language is detected automatically or set by hand. You can change these at any time without reinstalling the code on the site.
Your messenger buttons next to the chat
Next to the widget you can show the icons of channels you have already connected, such as WhatsApp or Telegram, so visitors can pick the way they prefer to write.
Can be limited to your domains
You can limit the widget to your own domains: once the list is set, it won't load on other sites.
Photos, videos, audio and documents
Besides text, widget conversations support images, video, audio and documents.
Automations for conversationsBusiness
You can allow automations on the channel, and website conversations go through the same scenarios as messenger messages.
How to connect
A three-step wizard plus a snippet for your site. You'll need access to the site's code or its CMS.
- 1
Pick Live Chat in the channel catalog
In the AISAR workspace: Settings, Channels, Add channel.
- 2
Set up the widget
Set the channel name, the button position and the widget language, and optionally turn on buttons for messengers you have already connected.
- 3
Add your site's domains
Add the domains the widget is allowed to run on, and decide whether automations are allowed on the channel.
- 4
Paste the code into your site
AISAR generates the widget code. Copy it and paste it into your site, usually right before the closing </body> tag.
A step-by-step guide with screenshots is in the docs: docs.aisar.app, "Connecting the Live Chat widget"
Limitations
What to know about the widget before you add it to your site.
The channel only receives conversations. Broadcasts are not available for Live Chat: the site visitor starts the conversation, and the operator replies in the widget window.How to connect Live Chat
The domain list acts as a filter. If the domain list isn't empty and a site isn't on it, the widget won't load there. When you add a new site, remember to add its domain.Common widget issues
Messenger buttons only for connected channels. A WhatsApp or Telegram button appears next to the widget only while that channel has Connected status.Common widget issues
Message and file size. Text up to 4,096 characters, images and audio up to 16 MB, video and documents up to 64 MB.
The Start plan: Live Chat as your only channel, for one user. Automations come with the Business plan at 20 000 ₸ / mo, which also includes 3 channels and 5 users, and an extra channel can be added on Business for 10 000 ₸ / mo.
Works together with
Channels you can show as buttons next to the widget.
WhatsApp Business API
Official WhatsApp from Meta: the whole team on one number.
Telegram Bot
Your company bot in Telegram, with conversations in the same inbox.
WhatsApp on your own number for a quick start.
FAQ
About cost, installation and widget settings.
The AISAR subscription starts at 9 900 ₸ a month on the Start plan: one channel and one user. Business at 20 000 ₸ a month gives you 3 channels, 5 users and automations.
No. The visitor writes right in the widget window on the site, and the operator's reply arrives there too.
Once it's set up, AISAR gives you ready-made code. You paste it into the site's code or through your CMS, usually right before the closing </body> tag.
Yes, in the channel settings in AISAR. There's no need to reinstall the code on the site.
No, Live Chat only receives visitor conversations. For broadcasts, use a messenger channel such as WhatsApp Business API.
Yes, 7 days on the Business plan with no card required: add the widget to your site alongside your other channels and try it before you pay.
Connect the channel and try it with your own customers
7 days free on the Business plan, no card. All your channels, templates and calls in one inbox.
Try it free