AISAR vs Chat2Desk: a flat plan or per-operator billing
Chat2Desk is a mature contact center with a wide range of channels and telephony, but it bills per operator: the bill grows with your team. AISAR is a platform with a built-in CRM and sales pipelines at a flat price: 20 000 ₸/mo, with 5 users and 3 channels already included — a sixth teammate is only +3 000 ₸. Plus calls to the client right inside WhatsApp — no SIM cards, with recordings in the call card. Below is a comparison across 14 criteria and a cost-per-seat calculation.
Updated: August 26, 2026. By the AISAR team
Choose AISAR if…
- hiring doesn't inflate the bill: 5 users are already included for 20 000 ₸/mo, a sixth is +3 000 ₸ — not another operator plan;
- you need sales, not just support: pipelines, deals and WhatsApp calls to clients — in the same inbox;
- you need WABA direct from Meta: AISAR is a direct partner, with no BSP middleman;
- full-text search across all of the company's messages matters.
Choose Chat2Desk if…
- you need VK / OK / Viber / Email channels — AISAR doesn't have them yet;
- you need an on-premise deployment on your own servers;
- a free starter plan exists and it covers your needs.
Comparison table
Chat2Desk data — from its official website and pricing, verified 04 Aug 2026.
| Criterion | AISAR | Chat2Desk |
|---|---|---|
| Product type | A platform for sales and support: inbox + CRM + telephony (AISAR) | A support contact center |
| Pricing model | Flat plan: 5 users + 3 channels included (20 000 ₸/mo)extra user — 3 000 ₸, extra channel — 10 000 ₸ (AISAR) | Per operatorFree / Sales & Marketing / Enterprise; priced in $, exact figures on request* |
| A team of 5 | Flat 20 000 ₸/mo≈ 4 000 ₸ per seat (AISAR) | 5 × the operator planthe total depends on the plan and grows with every hire* |
| Unified inbox | Yes (AISAR) | Partly* |
| Built-in CRM and pipelines | Deals and stages inside the conversation (AISAR) | Partly (a mini-CRM) |
| Telephony | SIP telephony (AISAR) | Available |
| WhatsApp calls to the client | Yes (AISAR) | None* |
| WABA connection | Direct: AISAR is a direct Meta partner (AISAR) | No data* |
| WhatsApp fluency: 24-hour window tracking, templates, Meta errors explained in plain language | Yes (AISAR) | No data* |
| Broadcasts | Campaigns + segments + scheduling (AISAR) | Campaigns — yes; segments and scheduling — partly |
| Search across all of the company's messages | Yes (AISAR) | No data* |
| Channels | WhatsApp, WABA, Telegram, Telegram Bot, Instagram Business, live chat, SIP telephony (AISAR) | More: WhatsApp*, WABA, Telegram*, Instagram, VK, OK, Viber, Email, live chat |
| On-premise (your own servers) | None (AISAR) | Available |
| Mobile app | Not yet (responsive web) (AISAR) | Available |
* No public data as of the verification date.
Three differences you'll notice on day one
Chat2Desk is strong as a support contact center — the difference is what the product is built for.
The bill doesn't grow with your team
In a per-operator model, every new hire is a new charge. In AISAR, 5 seats are already in the plan, a sixth is 3 000 ₸ — hiring for the season isn't scary.
Sales, not just support
A contact center is queues and operators. AISAR carries the deal forward: pipeline, stage, tags and the contact card right inside the conversation — a manager sells without switching tabs.
WhatsApp calls to the client
Both have telephony, but an outbound call to the client right inside WhatsApp (with their consent) is only in AISAR: no SIM cards, no number spoofing, recordings live in the call card.
Frequently asked questions
What people ask when switching from Chat2Desk.
Nothing gets lost: when you connect WhatsApp, all available chat history and contacts sync automatically from the phone. Individual contacts can also be added manually or via the open API.
AISAR has no forever-free plan — there's 7 days of Business free, no card required. If you need a permanently free contact center with minimal requirements, Chat2Desk's Free plan might fit; compare its limits against your actual load.
Yes: dialog assignment, teams, statuses and the archive all work for support too, and you can simply skip using pipelines. But if on-premise on your own servers is a hard requirement, that's an argument for Chat2Desk.
See AISAR on your own conversations
Connecting WhatsApp takes just a few minutes. 7 days free, no card required — compare it in practice, not just on a spreadsheet.
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